Are you frustrated because your
productivity is below average? Have you quit
using Best Practices and other industry benchmarking
your results are so much better than reported? Don’t
know whether you’re overstaffed or understaffed?
Are you really super-productive or are your customers
paying the price? Tired of listening to your staff
insist it’s time to add people when your bottom
line says otherwise?
Industry benchmarks provide valuable
help you compare your results to your peers. But they
accommodate the things about your business that separate
you from the average – your marketplace, your
customers, your strategic vision, and other factors
that have a
direct impact on productivity.
requires better management information
Transformation Advisors can show you how to make the
most of valuable industry tools and develop your own
set of benchmarks to measure productivity and maintain
the right capacity to deliver quality customer service.
Why Another Productivity Benchmarking
A number of industry groups and consultants gather
data and publish benchmarks for independent agencies.
information they provide is very useful. We rely
on it to help evaluate individual agency results in
categories such as revenue per employee and revenue
per customer service representative.
is average. Even averages of top performing agencies
don’t take into consideration those things
that make your agency unique. In order to use industry
averages as an effective management tool you need
to be able to look at productivity within the context
things such as revenue per account, growth, level
of automation and a number of other factors that impact
the efficiency and effectiveness of staff.
is not effectiveness. "Productivity," is
just a number—a function of revenue and number
of people. To be more "productive," you
only need to reduce staff. To be effective you need
may or may not be appropriate based on your book
of business and your strategic goals and objectives
for the agency.
With the Transformation Advisors Beyond
Benchmarking tool you can put industry benchmarks
in the context
of your agency environment.
To take benchmarking
to whole new level. For truly meaningful measures of
performance. To create your
standards of excellence...
Fill out our on-line
form or call Transformation Advisors at (530)